Businesses are Switching to Our Hosted Cloud Contact Center Solution

In today’s hyper-competitive business landscape, consistently delivering exceptional customer experience (CX) isn’t just important — it’s essential. Consider these eye-opening statistics: One-third of customers say that they would consider switching companies after just one instance of bad customer service. (Source: American Express) 56% of customers say they have stopped doing business with a company because of a poor customer seRead More…

5 Signs It’s Time To Upgrade Your Business Communications

Communication is vital in any business. Whether you are talking to customers or internally to employees, ensuring your company has an efficient and reliable local service provider is essential to make sure business operations run smoothly. Fortunately, communication technology has been advancing in recent years and in turn, giving your company more options for improving systems such as office phone solutions, Voice over Internet Protocol (VoIPRead More…

Cloud Technology in the Legal Industry

According to research by IBISWorld, the law firm industry in the U.S. has grown over the past five years at an annual growth rate of 2.3%, and in 2019 surpassed $330 billion in total revenue. There are over 440,000 law firms that support over 1.3 million jobs, with operators ranging from sole practitioners with a local and regional focus, to large multi-service firms with a state-wide or national footprint.  Industry Disruption Despite the facRead More…

Having A Disaster Recovery Plan for Business Communications

There are situations beyond our control that can have a negative effect on business operations. This includes natural disasters, as well as malicious hacks. Nevertheless, rather than sitting back and doing nothing, you need to make sure that you are prepared. You can take active steps to make sure that your business does not suffer. This is what having a disaster recovery plan is all about. Unfortunately, a lot of people do not realise the importRead More…

Why You Should Post Good Reviews on Businesses You Do Business With

The age of technology has given us a world of information at our fingertips, for some of us though we take for granted the importance of the information we do have available to us and how we can add to this to make it more beneficial. In today’s world, we seem to follow the same patterns when it comes to the internet; we use it to either prove a point, or we use it to make one publicly. The trouble with this is, we have become a world of complaRead More…

How to Choose a Cloud-Based Phone Service for Your Business

Cloud services have drastically changed the modern business landscape. With easy access to business-critical services over the internet, it’s made running your company cost less and more accessible. However, choosing the right services can be quite a challenge, especially with the overwhelming number of choices available. One of the most widely-used cloud services today is a cloud-based telephone. Whether it’s long-distance calling solutioRead More…

Driving the Growth of Cloud-Based Phone Services in North Carolina

Over the last few decades, growth in the cloud-based (VoIP) phone service industry has been massive. Here are some of the statistics:  By 2020, VoIP will have approximately 204.8 billion subscribers worldwide. (Source: Future Marketing Insights) VoIP is the fastest-growing industry in the world. (Source: IBISWorld) Total revenues for U.S. VoIP service providers reached $14 billion in 2019 (Source: IBISWorld)   VoIP is now the #1 Read More…

Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems

It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right. For example, how many of us have bought an ultra cheap toaster, onlRead More…

Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems

It’s NOT Too Good to be True: Why Cloud Phone Systems Cost So Much Less than Conventional On-Premises Phone Systems Though we’d rather not admit it, we’ve all suffered the misery of purchasing something that was so inexpensive that it seemed too good to be true — but we went ahead and bought it anyway, only to discover that the little voice in our head was 100% right. For example, how many of us have bought an ultra cheap toaster, onlRead More…

Advantages of Using a VoIP Phone System

Business VoIP systems are becoming a popular option for modern businesses on an international scale. We at Carolina Digital Phone are proud to be able to deliver the best VoIP service that North Carolina business owners can access. Our system is designed to be simple to use, easy to set up and have scalability built-in. With fantastic customer reviews, we are confident that we can provide the ultimate solution that you need. However, you might stRead More…